![]() ![]() ![]() ![]() Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.If neither work than the issue is related to the computer and if they do work then the issue is isolated to our software. Try using one of the following methods to scan. It might be a good idea to test the computer’s ability to scan as well. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically as well. Locate the 'Remote Procedure Call (RPC)' in the list of services. If it is not enabled/started, make sure to enable/start the service, and make sure the Startup Type set as Automatically from its properties. Verify that the Startup type is set to Automatic rather then manualĪlso, look for 'Shell Hardware Detection' in the list of services.Stop the service from the General tab and then Start it again.Hold down the Windows Logo key on the keyboard and the 'R' to open the run box. ![]() To summarize, these services are necessary for scanning and I suggest stoping and restarting them all. If the Shell Hardware Detection is stopped, the Windows Image Acquisition (WIA) fails to start and initialize Shell Hardware Detection will not start, if the Remote Procedure Call (RPC) service is stopped or disabled. No warning is displayed, but the error is recorded into the Event Log. If the Shell Hardware Detection fails to load or initialize, Windows 7 startup proceeds. It shares an executable file with other services. The Shell Hardware Detection service runs as LocalSystem in a shared process. It is implemented as an on-demand service in Windows XP and later Windows operating systems It was first introduced in 2000 as part of Windows Me, and continues to be the standard imaging device and API model through successive Windows versions. Hey Image Acquisition (WIA sometimes also called Windows Imaging Architecture) is a proprietary Microsoft driver model and application programming interface (API) for Microsoft Windows Me and later Windows operating systems that enables graphics software to communicate with imaging hardware such as scanners, digital cameras and Digital Video-equipment. ![]()
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